Skip to main content

Frequently Asked Questions

Frequently Asked Questions

General

Yes, however residents are responsible for painting the walls back to the original color at move-out.
 

In order to install a satellite dish, residents must contact the leasing office for permission, complete a satellite addendum, and pay a deposit.

We offer 1- and 2-bedroom homes at our community. Visit our Floor Plan page to view our pricing and availability.

Services

Yes, we offer an after-hours courtesy patrol. To request assistance, call the office number and follow the prompts to leave a voicemail with your complaint details, apartment number, and phone number. The courtesy officer will receive your message and respond as soon as possible.

Residents may opt in and receive a recycling bin for in-apartment use. Pick-up days for recycling are Mondays only.

Amenities

Windridge on the Parkway is home to two sparkling pools, featuring comfortable lounge chairs and swaying hammocks for ultimate relaxation. Our pools are open 10am to 10pm daily for resident enjoyment.

Packages are delivered to the resident's doorstep.

Neighborhood

Visit the Department of Energy website to locate nearby charging stations at https://afdc.energy.gov/fuels/electricity-locations.

The closest schools to our community are Anne Frank Elementary, Benjamin Franklin International Exploratory Academy, and Hillcrest High School. Other nearby schools include The University of Texas at Dallas.

The closest airport to Windridge on the Parkway is DFW International Airport.

The closest dog park to Windridge on the Parkway is Wagging Tail Dog Park, which is less than 3 miles away.

The closest grocery store to Windridge on the Parkway is Walmart, just 1.5 miles away.

The closest hospital to Windridge on the Parkway is Medical City Dallas, which is 4.6 miles away.

The closest shopping center to Windridge on the Parkway is the popular Galleria Mall, which is just 0.8 miles away.

Lease

After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.

Guests not listed on the lease may not stay for more than 2 days in a single week or more than 4 days in any given month.

Yes, leaseholders must inform the office staff if a guest stays for more than 4 days in any given month and must be added to the lease.
 

Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

Windridge on the Parkway
P.O. Box 3687
Coppell, TX 75019-4277

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

Our shortest lease terms start at 1 month.

We offer lease terms from 1 - 15 months.

Payments

Once an application is approved, a leasing team member will email  a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.

Security deposits are refundable, however, any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.

 Rent is due by the 1st of each month.

Resident Portal

Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.
 

 
Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store. 

Pets

No, exotic pets are not allowed. This includes, but is not limited to, livestock, poisonous reptiles, snakes, birds of prey, insects, arachnids, and rodents (except for small rodents, which must be housed in appropriate housing. Crustaceans and amphibians must be kept in an appropriate terrarium with a secure top. Aquariums must not exceed 50 galloons. Small birds must be kept in a secure cage. A pet deposit is not required for these animals and renter's insurance is required).

Yes, Windridge on the Parkway is a pet-friendly community. Please reference our pet policy on the Amenities page or contact us for more information.

We allow 2 pets per household.

Our pet-friendly community offers amenities like a pet park for your furry friends to stretch their legs and pet waste stations throughout our community for residents' convenience. Contact our leasing team for details on pet restrictions or additional pet-related amenities!

Parking

Visit the Department of Energy to locate nearby charging stations: https://afdc.energy.gov/fuels/electricity-locations

All parking is complimentary for residents and guests at Windridge on the Parkway!

Yes, carports are available for residents at Windridge on the Parkway.

Guests must register their vehicles online through ApartmentPermits.com. To register, select "guest," enter the apartment complex and unit number, and provide the last four digits of your phone number. You can then add your vehicle information. Guest registrations are valid for 24 hours, with a maximum of 4 registrations allowed for the same vehicle within a 7-day period. If you encounter any problems with registration, please contact the leasing office.

At Windridge on the Parkway, each resident has their own assigned parking space.

At Windridge on the Parkway, we allow 1 vehicle per leaseholder.

Motorcycles must be parked in a parking space.

After registering their vehicle, visitors may park in any available uncovered parking spot. Visitors cannot park in front of the leasing office or spots designated for future residents. 

Application Process

The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

  •     
  • Valid driver's license from a U.S. state
  •     
  • Federal or state ID card
  •     
  • Military ID card
  •     
  • U.S. passport or card
  •     
  • Permanent Resident Card
Group B Secondary Acceptable ID
  •     
  • Foreign Passport with one of the following:     
    •         
    • Valid copies of Temporary I-551 Employment Authorization
    •         
    • Form I-20
    •         
    • Form I-94
    •         
    • Form I-485
    •     
        
If an applicant does not have a valid form of ID from Group A, you may provide a secondary form of ID from Group B. All forms of ID must be current.

 Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.

All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable).  Those over the age of 18 MUST be listed as a leaseholder.    

During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application.  For anyone under 18 years of age, only name and date of birth need to be entered.  

If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application.

Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.

Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.
 

Any outstanding charges can be paid through the Applicant Portal. 

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

Didn't find an answer?

Our team is always ready to answer your questions.